Thank you for choosing Goldstar Luxury Sedan Service of Arizona , L.L.C. If you have already received a confirmation message from Goldstar, please review your travel information for accuracy.

By use of this site, you have expressly agreed to the following terms and conditions. If you do not agree with any part of the terms and conditions, you must not use this site.

Reservation Method :

•  Reservations may be booked 24 hours a day, 7 days a week and 365 days a year. Reservations, changes or cancellations may be made through www.goldstaraz.net or by calling our reservations department at 480-699-5625 or 623-570-1438. If you prefer, you can also fax your information to us at 602-277-3929. Reservations are accepted up to 24 hours in advance; however, less than 24 hours notice is subject to availability.

•  A valid major credit card or debit card is required to be on file for confirmation of your reservation.

•  No up-front deposit is required to hold a reservation. Your account will not be charged until 24 - 72 hours prior to the reservation date. If you are paying by cash or money order, the amount is due upon completion of the job.

•  Your credit card is the guarantee. Cancellations MUST be made 12 hours in advance to avoid the total amount due to be charged to your credit card. If you choose to pay your driver directly in cash, receipts can only be obtained by the driver. The actual total amount due will be calculated upon completion of the trip.

•  Payments by check that are returned for any reason are subject to a $25 "returned item fee."

RATES :

Goldstar Luxury Sedan Service has standardized point-to-point rates that provide flat rate pricing for travel to and from most destinations in Arizona . Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at Goldstar's prevailing hourly rate. Customers are billed from the time the vehicle leaves Goldstar's facility (3400 East Sky Harbor Boulevard, Phoenix) until the time it returns to the facility, with a two-hour minimum.

Rates quoted for service provided by Goldstar are estimates based on the information given at the time of booking. Final charges will be assessed upon service completion based on the actual services provided. Additional charges include: Additional Wait Time, Holiday Surcharge, Fuel Surcharge, Extra Stops, After Hours, Gratuity, Domestic Baggage-Claim Meet (upon request), and other fees. These additional charges, if incurred, will be itemized on the invoice. Rates are subject to increases during holidays and peak times.

All published rates are subject to change without notice. Current rates are confirmed at the time the reservation is made.

A 20% gratuity fee for the driver is added to all base rates.

Airport Service :

If we are transporting you to the airport, we recommend that you be at the airport at least one and one-half hours prior to your flight. Airlines routinely suggest that you arrive at the airport at least two hours before your flight.

If we are meeting you at the airport, there are two options:

Curbside Pick-up :

After you have claimed your baggage, please call us immediately at 480-699-5625. Then proceed to the designated "Blue Diamond" area. Your reserved vehicle will be waiting on airport property, and will arrive at the "Blue Diamond" momentarily. There is no additional charge for curbside pick-ups.

Domestic Baggage-Claim Meet :

Arrangements for this service must be made in advance. The driver will meet you at the baggage claim area with a sign displaying your name. An additional charge of $25 will apply for the domestic baggage-claim meet.

If you do not see your driver, DO NOT LEAVE. In the event of a mix-up (which would include last-minute gate changes, incorrect information on the terminal "arrivals" monitor or the terminal parking lot is full or closed), please contact us immediately at 480-699-5625. Goldstar will hold you responsible if you do not inform us about your travel status and will result in "no show" charges to be charged to your account.

If you decide to leave, you are responsible for the full charge, including base rate, gratuity, meet/greet charges, parking fees, wait time, and applicable tolls and taxes in connection with the reservation.

Grace Periods and Wait Time :

Domestic Flight Grace Period and Wait Time :

A 30-minute grace period is allowed following the flight arrival time which is posted on the airline web site or the airline information board. Wait time will be charged at $15 per 15-minute increments once the grace period has elapsed.

If you need your driver to wait more than 45 minutes, please contact us immediately during this 30-minute grace period. Our drivers are instructed not to wait for more than 45 minutes if contact between you and the driver has not been made.

If you fail to contact us within that time period, your account will be charged the full amount that would be due plus one-hour wait time.

International Flight Grace Period and Wait Time :

A 45-minute grace period is allowed following the flight arrival time which is posted on the airline web site or the airline information board. Wait time will be charged at $15 per 15-minute increments once the grace period has elapsed.

If you need your driver to wait more than one hour, please contact us immediately during this 45-minute grace period. Our drivers are instructed not to wait for more than one hour if contact between you and the driver has not been made.

If you fail to contact us within that time period, your account will be charged the full amount that would be due plus one-hour wait time.

Out of area pick-ups:

48-hour notice is required.

Additional Charges :

•  Scheduled pick-up: A 10-minute courtesy is given on all transfers. If you should go beyond that time, then wait time charges will commence back to the original scheduled pick-up time.

•  Wait Time/Stop Time:

Point-to-Point reservations: $1 per minute after 10 minutes

Airport meets: Wait time will apply after 1 hour of the estimated flight arrival time. If you are traveling on a private airplane, wait time will apply 15 minutes after the estimated location and estimated arrival time.

•  If you request a stop off-route (point-to-point reservations policy) you will be charged $10 per stop.

Cancellation Policy :

We understand your travel plans may change and other circumstances may arise. With that in mind, Goldstar has a very simple cancellation policy. If you need to cancel a reservation and you provide us with 4 hours' advance notice of your cancellation, during our business hours, your account will not be charged.

If you cancel your reservation in less than 4 hours before the scheduled pick-up, a cancellation fee equal to the total trip cost including gratuity will be charged to your account. Goldstar is not responsible for passenger flights which are missed, cancelled, diverted and delayed or other incident that results in failure to comply with the required cancellation policy. We will try our best to fulfill your needs, in these instances, subject to wait time fees or late cancellations and rebookings, without detriment to our other clients.

Agreement & Liability:

•  You agree that there will be no smoking or consumption of illegal drugs in Goldstar vehicles. Anyone who smokes will be subject to a $100 charge and asked to extinguish the cigarette/cigar/pipe. The driver is authorized to terminate this agreement if our "no smoking" policy is ignored. No refunds will be given.

•  Drug use is not tolerated under any circumstances. The driver is authorized to terminate this agreement if there is drug use in the vehicle. No refunds will be given.

•  You agree that the passenger capacity of your reserved vehicle shall not be exceeded.

•  In case of any misconduct by you or a member of your party, the driver is authorized to terminate this agreement without any refunds.

•  You agree to hold Goldstar harmless and not liable for any personal or material damages arising from the conduct of any member of your party.

•  You are responsible for any damages committed to Goldstar's vehicle by any member of your party during service, either willfully or accidentally. Any actions that cause damage to a Goldstar vehicle can result in an extra charge of at least $100, including loss or theft of property from the vehicle.

•  You are responsible for full payment of any overtime charges, beyond the original agreement.

•  Goldstar is not responsible for delays or inconveniences due to unknown or unforeseen mechanical failures or situations deemed as "Acts of God."

•  There is a $300 minimum charge for cleaning vomit.

•  There will be no "popping out" of the sun roof, if your reserved vehicle has a sunroof. If any member of your party is a minor, the sunroof will remain locked, and a parent's telephone number must be given to the driver prior to the ride.

Safety Concerns:

We carry many passengers for whom safety is a major concern, including lone female travelers, and occasionally unaccompanied minors. We take your safety very seriously. As an extra security precaution, we can arrange for a password to be exchanged between the passenger and the driver. Additionally, if you are particularly comfortable with a specific driver, feel free to request that person as the driver. We will do all we can to accommodate your request.

Seat belt Usage:

Arizona state law requires that all passengers use a seat belt. We strongly urge all passengers to abide by this law. Any member of your party who is a minor MUST use a seat belt or if the minor is under 40 pounds MUST be restrained in an approved child seat. Furnishing the child seat and buckling said seat into Goldstar's vehicle is the responsibility of the parent of guardian accompanying the minor.

Goldstar will provide a car seat at the rate of $10. Arrangements must be made prior to pick-up.

Our Guarantee:

We at Goldstar guarantee to do our best in transporting you to your destination on time. However, because of the nature of the transportation business and due to some situations that are beyond our control, we will not be held liable for claims resulting in such delays. We will always do our best to see that you arrive at your destination on time. Goldstar reserves the right to substitute the contracted vehicle with a comparable vehicle if circumstances warrant such substitution.